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1 August 2020
Barbecues Plus Returns Policy
§ At Barbecues Plus we sell a huge range of quality bbq products &
accessories. We want you to have a fulfilling shopping experience,
however we understand that sometimes you may need to return a product you
have purchased from our website or retail store.
§ To assist you, we have set out below a return policy for purchases made
at both our online and retail store.
§ In order to obtain a exchange or to repair a product that you purchased,
you must have clear proof of purchase.
§ Proof of purchase includes but is not limited to: Your Original Tax
§ Barbecues Plus will make every effort to locate transaction receipts
through our system if lost or misplaced when provided with the accurate
and complete information.
§ Barbecues Plus reserves the right to:
§ Assess the condition and age of returned goods prior to offering a repair
or exchange. This may result in a repair, exchange or refund being
§ Your original receipt is the best form of proof of purchase
§ Refunds will be issued using your original payment method
§ Refunds will not be provided for the purchase of gift cards
§ Gift cards are not redeemable for cash.
§ Expired gift cards are not redeemable.
§ Please return any and all accessories and manuals supplied with product
§ If you are experiencing operating difficulties with any purchased
product, please contact or visit the store you purchased from for expert
assistance. Many operating difficulties can be quickly solved with the
right advice and our team members are always happy to help you.
Product Returns – Faulty
§ Barbecues Plus in conjunction with the supplier will accept product
returns and provide you with a credit, refund or repair where:
§ The product is faulty or is not of merchantable quality, or
The product is not fit for its intended purpose, or
The product does not match the sample or our description
You can present your invoice or other adequate proof of purchase
§ Please note in the case of BBQs and motorised products, Barbecues Plus
may elect to send an authorised service agent to determine the nature of
the problem prior to authorising any return, refund or exchange. Please
be aware that this process would be done in conjunction with the supplier
of the product and their team.
§ If the product is determined to be faulty and cannot be repaired on site,
not of merchantable quality, not fit for purpose or not matching a
description or sample, Barbecues Plus will gladly offer an exchange or
§ If you cannot present your store invoice, Barbecues Plus reserves the
right not to offer a refund or exchange.
§ No refund will be given on free items or bonus items, they are also to be
returned in the event that you return the product that they were given
Product Exchanges – Change of Mind
§ You may return an item because you have changed your mind about your
purchase. Once proof of purchase is established, Barbecues Plus will
gladly offer you an alternative product or credit (in the form of a gift
voucher) provided that:
§ You return the item within 30 days of purchase at your own expense (you
may also bring it back into our retail store)
You produce your original Invoice at the time you return the item
It is unopened, unused, in its original condition and packaging, complete
with instruction manuals and accessories
§ If these requirements are not satisfied Barbecues Plus reserves the right
not to offer an exchange of product or credit (in the form of a gift
voucher) for change of mind returns.
§ Please note: To obtain a refund or exchange you will need to present the
store staff with the credit card that you originally purchased the goods
on, so the transaction can be reversed. Refunds will not be given in cash
when original payment was made via a credit card or EFTPOS.
§ The delivery charges will only be reimbursed when Barbecues Plus is at
fault; that is, if the wrong item is delivered to the customer or there
is a fault with the product (including damaged in transit).
Delivery and Shipping
Where we deliver
§ Barbecues Plus delivers to many postcodes within Australia. We require a
street address specified by you for delivery – unfortunately we cannot
deliver to a P.O. Box.
§ To determine if we can deliver to your area you can enter your postcode
into the shopping cart and receive a quote of the shipping charges.
§ In some instances, depending on the postcode and product, you may need to
send a request through to receive a custom quote. We do have many items
that are large and very heavy so we may need to liaise with our shipping
company to confirm details before we can offer you a price for
shipping. If you fall within this category you are able to withdraw your
request if you do not wish to go ahead with the order based on the
How quickly do we ship (dispatch)
§ When you want to find out how long an item will take to dispatch, you
simply need to look at the product page and it will state how quickly we
ship that item. In the event that you place an order and it won’t
dispatch in this time frame you will be notified of any changes. If you
decide that the delay does not suit your requirements then at this stage
we can cancel the order and issue a refund.
§ When your order is ready you will receive a dispatch email to notify your
that your order is on the way.
How and when we deliver
§ The delivery method will be organised by Barbecues Plus. For smaller
items we ship with Australia Post, so they will arrive as part of your
usual postal service (and time frames for each state).
§ If your item is larger we will select the most appropriate
courier/delivery service that looks after your postcode and item size. We
will provide the courier/delivery service your contact details so that
they can contact you if they require to arrange any details for the
§ If you can have your order delivered to a business address this is
preferred, you can specify this by clicking the check box on the order
page. A business allows the delivery to be made with ease as often there
is no one at home to accept the delivery.
§ Our Warehouse is based in Melbourne, so this needs to be considered when
calculating how long until the delivery arrives.
§ All of the courier and delivery services that we use are door to door
only. This means that the driver will only deliver it to the front of
your house or garage. They will not offer a service to bring it into
your home or backyard.
§ If you do not receive your delivery within ten working days after
receiving your dispatch notification, contact our Customer Service on 03
96464494 or email firstname.lastname@example.org Please quote reference numbers you
were given on your invoice and in your order dispatch notice in all
Cost of delivery
§ Delivery charges are calculated on a per order basis and according to the
weight and size of your order, and your delivery address.
§ Barbecues Plus reserves the right to alter delivery fees without notice.
Your delivery fee will not change after you have submitted your purchase
and have received confirmation.
§ If you would like an estimate of your cost of delivery, put the item into
your shopping basket and start the checkout process. You will need to
complete stage one “Verify Your Order” before the shipping costs can be
§ You will have the opportunity (based on your entered postcode) to view
the finalised delivery charges on your order at the checkout stage before
you complete your order and make payment.
Acceptance of delivery
§ Our delivery team will not leave your order at the specified delivery
address unless you have arranged this and there is a secure area for it
to be left. Barbecues Plus will not accept responsibility for the
security of a package left under special instructions.
§ Unfortunately Barbecues Plus and its carriers are unable to provide an
exact delivery time just an estimate.
§ If you are unsure if you will be available at the delivery address at the
arranged time, we recommend nominating a family member who will be
present during the delivery hours. You will need to contact the carrier
directly to make alternative delivery arrangements.
Australian Orders Only
§ Orders placed on the Barbecues Plus website can only be accepted from
within Australia for delivery within Australia.
§ We are unable to deliver dangerous goods (such as aerosol cans, paint
Customer Service Help
§ If you require clarification or have any questions please contact our
Customer Service Centre on 03 9646 4494 or email sales@baysidebbqsplus-com